FAQ

FAQ

How FROG works

1. What is FROG?

FROG is a free app designed for kids to have social networking with like-minded peers from the other side of the world. Be ready to teleport into a realm of super cool social experiences – Have your friends show you their school! How they make their local food! And even visit them one day! It’s time for youngsters to have their own social media.

2. How does FROG keep its community safe?

We want to create a safe space for your child to share and exchange with peers from around the world.

We verify your friends’ ages before they can send you videos! We also screen all videos you receive, making sure your child views only healthy and wholesome content. Your information will be kept strictly among the friends you have been paired with.

3. What happens after recording the self-intro?

The video will undergo a quick screening to ensure we’re all good to go. And the self-intro will only be put on your profile.

4. What will the children talk about?

Anything of interest! Children can share their day-to-day, talk about their hobbies, what they have done in school and play games with each other!

And we have also offer you lots of topics. You could choose any of them to start to drop a video. Get started!

We have many conversational topics and fun games for your child to play!

5. What is swim rings and gift used for?

The gifts collect from posting videos can be exchanged into swim rings.You could also top up for more swim rings.

There are more rules to get swim rings in this community! Play it and figure it out.

6. Is there advertising on FROG?

No, FROG is an ad-free experience. The app is also free, and there are no in-app purchases.

7. I got something to tell the FROG team, where do I go?

Since the launch of FROG just a few months ago, we have received so much love and so many awesome recommendations from our users that we feel truly blessed to have the opportunity of creating FROG. We strongly believe our users are the foundation of our project, thus we love to hear any opinions or suggestions on how to further improve FROG. Just shoot us an email at contact@grow-along.com or just message “FROG buddy” and we will get back to you as soon as we can!

We want to thank each and every one of our users for giving FROG a chance. We promise to never stop improving your FROG experience, bringing more and more fun and magical new features in the very near future. We hope you will continue to enjoy FROG! Now put on that smile and get ready to meet someone awesome!

8. What ages of children are suitable?

GrowAlong’s curriculum has been specially designed for children between ages 4-13.Based on his/her age, your child will receive a set of learning projects that are tailored to their learning abilities and level of knowledge.

We hard at work developing projects for children of other ages. So, hang tight, drop your email in our mailing list and we will keep you updated as we open up new projects!

9. What countries do you currently serve?

At this moment, GrowAlong welcomes families from the UK, USA and China to get involved in our programme. However, we do also have many families from the rest of the world!

If you will like to get involved, simply sign up! No payment will be taken until we have successfully matched you with a foreign learning buddy.

10. How do I sign my child up?

Sign up by filling this simple form, no payment will be taken. Next, we will find a Chinese learning buddy for your child within 2 days. Hang on and sit tight as we begin our exciting learning journey!

11. I have more than one child?

Not a problem! Many families on our programme sign up all of their children. In fact, the more the merrier as your children will be able to interchange between learning projects, providing them with a variety of topics in any given week.

12. What if we are busy some weeks?

Simply inform your teacher and she will make suitable arrangements to move the projects. Just like that, worry and fuss-free!

13. What if my child is not happy on the programme?

Firstly, let your educator know! He/she is there to provide dedicated support to your child’s learning. Your educator will work closely with you to help tailor the programme in a way that will make it fun and engaging!

In fact, our educators have been trained to constantly collect feedbacks from you and your child so as make the programme your very own! Parents in the past have requested for more interaction time, more mandarin learning and more cultural activities among others. Each time, we have responded to make the programme personalise to each one of our families.

As much as us educators will put in the extra mile to ensure we fit the programme around your child’s interests, we understand that it may not be suitable for everyone.

You will be able to request a refund for all remaining weeks, no questions asked.

14. What devices will we need?

Simply a mobile device such as a mobile phone or a tablet device will do!

15. Do you work with schools?

Yes we do! If you are a teacher, please see https://grow-along.com/teachers-area/ to see how GrowAlong can support your classroom teachings.

Child Safety & Safeguarding

1. How do you ensure child safety?

At GrowAlong, we have a zero-tolerance policy regarding issues that may concern a child’s safety. All our educators undergo strict background checks and rigorous E-Safety training with all interactions supervised at all times.

Educators are trained to adhere to safeguarding procedures. All interactions between families and children will be supervised at all times by your educator. If an educator sees/experience any inappropriate language, behaviors or are witness to abuse/suspicion of abuse, they are to terminate the programme and raise the matter immediately with our Designated Safety Person(DSP).

The DSP may choose to escalate the matter to the Local Authority Designated Officer (LADO) in the UK or the relevant state authorities in the US.

Our curriculum and projects are designed to steer clear of sensitive topics such as those concerning politics and religious beliefs, unless otherwise agreed between the partner families. Your educator is trained to exercise a keen eye on these issues and take appropriate actions at any time when a parent or child informs the educator of their discomfort.

Any complaints against our educators in this respect will be treated seriously and we will execute a series of procedures to investigate any wrongdoings. In the meantime, the educator will be suspended from any child-related duties until we are confident that they will not put children at risk of harm.

Please feel free to voice out any concerns to your educator, email our Michelle (our DSP) at contact@grow-along.com or call us at (UK) +44(0)20 3290 7666. We will treat each case with strict confidentiality and take appropriate measures to follow up.

Payment & Discounts

1. Do I have to pay?

No, our 1 month cross-cultural learning programme is free for children ages 4-13.

2. Is it a subscription?

No, it is not! We do not collect any payment information at sign up.

Each month of programme is completely independent and there is no obligation to continue.

3. Is there a minimum term?

When you sign up, each set of projects is just a month long. Outside of that, there is no commitment and no lock in (you can cancel at any time)!

4. Why do I have to pay for longer programmes?

We keep the one-month programme free so as to make it accessible to all families.

As a social enterprise started by educators, we care about making learning about the modern world fun, affordable, and effective for your child.

To ensure your child gains from the programme, GrowAlong provides a full and comprehensive learning experience. Other than receiving meticulously designed learning materials every week, our teachers dedicate their time providing individual attention to ensure each and every child is engaged and learning from the interactions.

After the first month, because of this ethos, we charge the bare minimal just to cover the time of your child’s private teacher as legislated in the minimum wage. This fee allows us to hire more teachers to expand the free programme to benefit more families.

Should you wish to sign your child up for an additional month of programme, it is just £19.90 / $25.90 to cover the time of the private bilingual teacher for your child.

Think of it as a private tutor for your child but at less than 1/5 the price*

*As compared to online private tutors

5. How do I ensure my payments are secure?

If you pay on our website, using your debit card or PayPal account the payments are not handled by us. In fact, we never see or touch your payment information. Instead, we use the secure, encrypted payment providers:

  • Stripe (for debit cards or credit cards)
  • PayPal (for PayPal accounts)

Tips for ensuring your payment is secure

  1. We will never call you or email you to confirm any payment information like credit card number.
  2. You can always email or call us if you want to confirm any details about your account, or our payment processing. Our email is contact@grow-along.com and our telephone number (UK) is +44 (0)20 3290 7666.